Privacy Policy
Effective Date: 8th November 2025
Bowen’s Travel and Tours is a trading name of Bowens Group Ltd. We are affiliated with Independent Travel Experts, part of the Travel Network Group, who hold the relevant ATOL licence and TTA membership. This Privacy Policy explains how we collect, use, and protect personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using Bowen’s Travel and Tours services, visiting our website, or communicating with us, you consent to the practices described in this policy.
1. Information We Collect
We may collect and process the following personal information:
Identity and Contact Information: Name, job title, email address, postal address, phone number.
Travel Information: Booking details, preferences, special requirements, payment information, and relevant travel history.
Demographic Information: Postcode, interests, and other details provided voluntarily in surveys or communications.
Technical Information: IP address, browser type, device information, and cookies data.
2. How We Use Your Information
Your information is collected to:
Process and manage travel bookings and arrangements.
Provide customer support and respond to enquiries.
Communicate important information regarding your bookings, including changes, cancellations, and updates.
Improve our products, services, and website functionality.
Send marketing communications about promotions, offers, or services if you have consented.
Conduct market research to enhance customer experience.
Comply with legal and regulatory obligations, including ATOL, TTA, and security checks.
We will only use your personal information in accordance with the purposes for which it was collected and as permitted under UK GDPR.
3. Legal Basis for Processing
We process personal data on the following legal bases:
To perform our contract with you (processing bookings, issuing tickets, managing cancellations).
To comply with legal obligations (e.g., ATOL, customs, immigration, or financial regulations).
With your consent (marketing communications, surveys).
For legitimate interests (improving services, internal record-keeping, fraud prevention), provided this does not override your rights and freedoms.
4. Sharing Your Information
We may share your information with:
Travel service providers such as airlines, hotels, transport companies, and tour operators.
Regulatory authorities including customs, immigration, and ATOL compliance bodies.
Payment processors to manage and secure transactions.
Affiliated companies, including Independent Travel Experts and Travel Network Group partners, strictly for operational purposes.
We do not sell, lease, or trade your personal information to third parties for marketing purposes without your explicit consent.
5. Data Retention
We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:
Booking and financial records: minimum of 7 years (per HMRC requirements).
Marketing consent: until withdrawn.
Customer support and complaints: as long as required to resolve issues.
6. Your Rights
Under UK GDPR, you have the right to:
Access your personal information.
Request correction of inaccurate or incomplete data.
Request deletion of personal data, subject to legal or contractual obligations.
Restrict or object to processing for marketing purposes.
Withdraw consent at any time.
Data portability, where applicable.
Requests should be sent to customercare@bowens-group.co.uk or customercare@ite.travel. We may charge a reasonable fee for requests involving excessive or repetitive queries.
7. Security
We implement appropriate technical, administrative, and physical safeguards to protect personal information against unauthorized access, disclosure, loss, or misuse. This includes encryption, secure storage, access controls, and regular staff training.
8. Cookies and Tracking
We use cookies to improve website functionality and provide a tailored browsing experience:
Functional Cookies: Store your selected branch or session preferences.
Analytical Cookies: Monitor website performance and usage patterns.
You can manage or disable cookies via your browser settings. Disabling essential cookies may affect website functionality. For more information, visit www.aboutcookies.org.
We do not use cookies for advertising purposes on this website.
9. Third-Party Links
Our website may include links to third-party websites. Bowen’s Travel and Tours is not responsible for the privacy practices of external sites. We encourage you to review their privacy policies.
10. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.
11. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in regulations, practices, or website functionality. Any updates will be posted on this page with the effective date updated accordingly.
12. Contact
For questions, complaints, or to exercise your rights under this policy, please contact:
Bowen’s Travel and Tours / Bowens Group Ltd
Email: info@bowens-group.co.uk
Phone: 0800 054 8070
Independent Travel Experts / Travel Network Group
Email: customercare@ite.travel